Cookie Policy

Effective Date: September 24, 2026 · Updated September 29, 2026 (analytics now asks first) · The Collectibles Exchange Inc.

1. What this page covers

Cookies are small files a website stores in your browser. This page also covers the other tracking technologies we use, because naming only the cookies would not tell you the whole story.

2. Essential cookies

These make the site work. They cannot be switched off without breaking sign-in or checkout.

Name	Purpose	Lasts
`tcs_session`	Keeps you signed in. Marked HttpOnly, so scripts cannot read it.	24 hours, extended while you are active
`tcs_remember`	The optional "stay signed in" token, replaced each time it is used.	Up to 90 days
`tcs_csrf`	Protects against requests forged by another site.	Session

3. Analytics and session recording

These are not essential. They are how we see which parts of the site people struggle with.

Service	What it does	Run by
Google Analytics 4	Counts visits and which pages are used. Your IP address is anonymised before it is stored.	Google LLC (United States)
Mouseflow	Records your session — mouse movement, clicks, scrolling and typing — and replays it so we can see where a page is confusing.	Mouseflow ApS (Denmark)
TCE page counter	Our own record of which listings are viewed, and of the campaign link or site that brought a visit here. Sets no cookie. Stays on our servers.	The Collectibles Exchange Inc.

Session recording, in plain words. Mouseflow can capture what you type into fields on the page. We do not use it to collect passwords or card numbers — passwords are masked, and card details are entered inside Stripe's own form, which sits in a separate frame that Mouseflow cannot see into. It can still capture other things you type, such as a listing description or a message.

4. What we ask permission for

Neither Google Analytics nor session recording starts until you say yes. The first time you visit, our cookie banner asks once for both, with "Reject" the same size as "Accept". Until you choose Accept, Google's analytics script is not loaded and nothing is recorded; if you never answer, neither ever runs. You can change your mind at any time using the control below. Turning it off stops recording already in progress and removes Google Analytics' cookies from this browser.

The banner does not name our analytics or session-recording providers, in the way that cookie banners generally do not name individual vendors. It is named here instead, in section 3, along with what it collects and where it is based — this page is the full account, and the banner links to it.

Our own page counter (section 3) is not something we ask about: it sets no cookie, is kept on our servers, and is not shared with anyone.

Analytics and session recording are currently … for this browser.

This choice is stored in this browser only, so it will not follow you to another device, and clearing your site data resets it to off.

5. Turning them off

Google Analytics and Mouseflow: use the control in section 4, or choose Reject on the banner. You can also opt out of Mouseflow for every site that uses it at mouseflow.com/opt-out, and of Google Analytics everywhere with Google's opt-out add-on.
Everything: most browsers can block third-party scripts and cookies for a site. Blocking the essential cookies in section 2 will sign you out and stop checkout working.

Opting out does not affect your account, your listings, or anything you have bought or sold.

6. Contact

Questions about anything on this page: support@thecollectiblesexchange.com.