Sales are final. We do not accept change-of-mind returns.
A card is bought on its photographs, its stated condition and its grade. Once it has left the seller, a return cannot restore any of those things — which is why collectibles marketplaces do not offer a cooling-off period, and why we say so plainly rather than deciding case by case.
You are entitled to a full refund where:
"Materially differs" means a difference that would have changed your decision to buy. A slightly different shade in a photograph is not a basis for a refund; a corner ding that does not appear in any photograph is.
A bid is a binding offer to buy, and winning an auction is a purchase. Bids cannot be retracted because you changed your mind, and the refund grounds in section 1 are the same ones that apply.
Payment is due within 24 hours of the auction ending. We remind you at the deadline and again a day later; a win still unpaid 72 hours after the deadline is forfeited and the card is offered for sale again. Repeated non-payment costs you the ability to bid.
Where a refund is due under section 1, the shipping you paid is refunded with it. You are never out of pocket for postage on an order that should not have gone ahead.
If you return an item by agreement, return postage is yours unless the item was materially different, counterfeit, altered or trimmed — in which case we cover it.
Refunds are returned to the original payment method through Stripe. Your bank decides how quickly it appears — usually 5 to 10 business days.
If something is wrong with an order, tell us first. We can usually settle it within a day or two.
A chargeback raised with your bank instead costs the seller the sale amount and a $15.00 dispute fee, and it takes considerably longer to resolve than a message to us. Raising one where a refund was already offered may cost you your account.
Vault storage fees, once charged for a period, are not refundable for that period. Cards held in the Vault can be withdrawn or sold at any time.
Bulk intake is free during the current pilot, so there is nothing to refund. If you ask for cards back rather than listed, return postage and handling are payable and are not refundable once the parcel has been sent.
Not currently offered. Neither service is available on the platform at present. If they are introduced, break spots will be refundable only before a break begins and never on the basis of what was pulled, and these terms will be restated before that happens.
Open a ticket at the Support Centre within 7 days of delivery, or of the date delivery was due. Include the order number and photographs of what you received where the item differs from the listing.
We aim to respond within 2 business days. If we decide against a refund we will tell you why, in writing, and you can ask us to look again.