Vault Storage Terms

1. The Vault Service

The Vault is a secure, climate-controlled physical storage facility operated by The Collectibles Exchange Inc. for the safekeeping of trading cards and collectibles submitted by users.

2. Submission

Cards are submitted to The Vault by mailing them to our facility or delivering them in person by appointment. Each card is inspected, assigned a unique ID, photographed, and added to your digital wallet upon receipt.

3. Storage fees

We reserve the right to introduce a storage fee for cards left inactive for long periods, and will give at least 30 days' notice by email before charging one. No fee will ever be applied retroactively to a period already stored, and we will never sell your card to recover a fee without telling you first and giving you the chance to withdraw it.

4. Insurance and liability

Cards in the Vault are held in a secure, climate-controlled facility, separately from The Collectibles Exchange's own inventory. They remain your property at all times and are not ours to deal in.

Our liability for loss or damage while a card is in our custody is limited to the card's fair market value at the time of loss, determined by recent comparable sales. We are not liable for changes in market value, nor for loss or damage occurring in transit before we take receipt.

5. Withdrawals

• Withdrawal requests are made from your account.
• A withdrawal PIN is required. We send you a six-digit code that expires in 15 minutes. Five wrong attempts void the request and you start again — which is what stops someone who gets into your account having your cards sent to themselves.
• Identity verification is required before a card is released.
• Cards are posted to the address on your verified identity, and nowhere else.
• Processing takes 3–5 business days from approval, plus transit time.
• A card that is listed for sale must be delisted first. A card with an active order on it cannot be withdrawn until that order completes or is cancelled.

Getting your cards back to you

Two ways, and you choose when you request the withdrawal:

• Collect in person — free. Pick your cards up from our office at 10-6175 Highway 7, Vaughan, by appointment. Bring the same photo ID your account is verified against.
• Have them shipped — you pay the postage. Charged at cost, tracked and insured to the card's declared value. You see the exact amount before you confirm, and nothing is sent until it is paid.

Storage is free; delivery is not. Posting a card is a real cost and it is the one part of holding your collection that we do not absorb.

6. Care and Handling

Cards are stored in protective sleeves in a climate-controlled, access-restricted environment. We handle cards with reasonable care but cannot guarantee condition against normal storage effects over extended periods.

7. Termination

You may withdraw your cards at any time. If we discontinue the Vault service, we will provide 90 days' notice and arrange return shipping at our cost.

8. Contact

vault@thecollectiblesexchange.com