Legal / Content Policy

Content Policy

Effective: March 2026 · The Collectibles Exchange Inc.

The Collectibles Exchange is a marketplace for trading cards and collectibles. We are committed to maintaining a safe, respectful, and trustworthy platform for all users — including collectors of all ages.

What This Platform Is For

All content posted on The Collectibles Exchange must be directly related to trading cards, sports memorabilia, or collectibles being sold, vaulted, or discussed. We are a hobby platform, not a general social network.

Prohibited Content

The following types of content are strictly prohibited:

• Nudity and sexual content — No explicit imagery, suggestive photos, or adult material of any kind
• Violence and gore — No graphic violence, self-harm imagery, or disturbing content
• Hate symbols and discrimination — No hate symbols, slurs, or content targeting individuals or groups based on identity
• Harassment and threats — No threatening, intimidating, or abusive language directed at any person
• Spam and deceptive listings — No misleading titles, fake auction bids, or duplicated listings
• Counterfeit representations — Cards must not be misrepresented as authentic when they are not
• Off-topic content — Images and descriptions must relate to the card or item being listed

How Content Is Reviewed

We use a three-layer approach to keep content safe:

• AI scanning — Every photo and listing text is automatically reviewed before going live
• Community reporting — Users can report any listing, break, or storefront using the Report button
• Human review — Our team reviews anything flagged by AI or reported by users

Content that passes AI review goes live immediately. Flagged content is held pending human review.

Enforcement — Strike System

Violation	Consequence	Duration
1st Strike	Warning email — content removed	—
2nd Strike	Listing privileges suspended	7 days
3rd Strike	Full account suspended	30 days
4th+ Strike	Flagged for permanent ban review	Admin decision

Superadmin may skip to a higher consequence for severe violations, or override a suspension on appeal. All actions are logged.

How to Report Content

Use the Report button on any listing, break, or storefront. Select the reason that best describes the issue. We aim to review all reports within 24–48 hours.

If 3 or more users independently report the same content, it is automatically held from public view pending review.

Appeals

If you believe your content was removed in error, or you'd like to appeal a suspension, contact us at: support@thecollectiblesexchange.com

Please include your account email and a brief description of your situation. We respond to all appeals within 3 business days.

Contact

Questions about this policy: support@thecollectiblesexchange.com
The Collectibles Exchange Inc. · 10-6175 Highway 7 · Vaughan, Ontario L4H 0P6