The Collectibles Exchange Inc. ("we", "us", "our") operates an online marketplace and community platform at https://thecollectiblesexchange.com for the buying, selling, vaulting, and fractional co-ownership of physical trading cards and collectibles. We are incorporated under the laws of Ontario, Canada, with our registered address at 10-6175 Highway 7, Vaughan, Ontario, L4H 0P6, Canada.
You must be at least 13 years old to create an account. If you are 18 or older, you confirm that you are legally capable of forming a binding contract. If registering on behalf of a business, you confirm you have authority to bind that business to these Terms, and business accounts are for adults only.
Users aged 13 to 17. You may use the platform to browse, search, track your collection and buy, and you confirm that a parent or legal guardian has reviewed these Terms with you. Selling requires a parent or guardian who has linked to your account, agreed to these Terms on your behalf, verified their identity, and allowed selling. They may withdraw that permission at any time, may choose to receive your sale proceeds, and are responsible for your use of the platform while you are under 18.
You agree to provide accurate information, maintain the security of your credentials, notify us immediately of unauthorized access, and accept responsibility for all activity under your account. We reserve the right to suspend or terminate accounts that violate these Terms.
When you purchase a listing or break spot, you agree to complete payment promptly. Failure to pay may result in account suspension.
Sellers must accurately describe all items, disclose any defects, and ship within the stated timeframe. Fraudulent listings are prohibited and will result in immediate account termination and potential legal action.
TCE charges sellers a commission on completed sales. It is deducted from the sale proceeds; there is no listing fee, no monthly fee, and no charge for a card that does not sell.
| Sale price | Trading cards | Sealed & other |
|---|---|---|
| Under $50.00 | 12% | 12% under $100.00 |
| $50.00 – $199.99 | 11% | |
| $200.00 – $999.99 | 10% | 11% to $499.99 |
| $1,000.00 and above | 9% | 10% from $500.00 |
Commission is charged on the item price only and never on shipping. Buyers pay no fees of any kind, and TCE absorbs the card processing cost rather than adding it to either side of the transaction.
Full details of every charge, including payouts, chargebacks and tax, are set out in our Fees & Charges page, which forms part of these Terms. We will give at least 30 days' advance notice by email before introducing a new fee or increasing an existing one.
Payments are processed by Stripe. Card details are entered into Stripe's own payment form and are never received or stored by TCE; we retain only the card brand, last four digits and Stripe's receipt link.
Funds from a sale are received by TCE, which credits the seller's balance and pays it on when the seller requests a payout. TCE holds those proceeds on the seller's behalf. TCE is not a bank, balances held on the platform are not deposits, and they are not insured. Proceeds are held for 21 days after an order is marked shipped, as described in the Fees page.
Payouts are sent only to the identity verified on the account — e-Transfer to the account's verified email address, and a cheque only to the legal name and address on the verified identity document. We cannot pay to any other destination.
Where a seller lists a card by auction, the starting price is the floor: there is no separate reserve, and if bidding reaches the starting price the card sells. Bids are binding offers to buy. A bid placed in the final 5 minutes extends the auction by 5 minutes. The winning bidder must complete payment within 24 hours of the auction ending. We will remind you if it is not paid by then, and again a day later. A win still unpaid 72 hours after the deadline is forfeited and the card is offered for sale again. Repeated non-payment costs you the ability to bid.
Not currently offered. This section describes a service that is not available on the platform at present. It is retained so the terms are already in place if it is introduced, and we will announce it before that happens.
Card Breaks are events where sealed products are opened on behalf of buyers who purchased spots. By purchasing a break spot:
Not currently offered. This section describes a service that is not available on the platform at present. It is retained so the terms are already in place if it is introduced, and we will announce it before that happens.
By purchasing CardShares you acknowledge:
Vault use is subject to the Vault Storage Terms. Key points:
You agree not to violate any law, engage in fraud or deception, manipulate pricing or reviews, use automated tools to abuse the platform, harass other users, or arrange off-platform transactions to circumvent platform protections. See our Acceptable Use Policy.
All platform content, design, code, and trademarks are owned by The Collectibles Exchange Inc. or licensed to us. You retain ownership of content you submit but grant us a non-exclusive licence to use it in connection with operating the platform.
That includes promoting your listings off the platform. We may show a listing's title, description, photos, price and condition on search engines, shopping services such as Google Shopping, social media and in our marketing, always linking back to the listing on The Collectibles Exchange, where the sale takes place under these Terms. A listing stops being promoted once it sells or is removed, though a third-party service may take a short time to update.
To the maximum extent permitted by Ontario law, The Collectibles Exchange Inc. shall not be liable for indirect, incidental, special, or consequential damages. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.
These Terms are governed by the laws of Ontario, Canada. Any dispute shall be subject to the exclusive jurisdiction of the courts of Ontario.
We will provide at least 14 days' notice of material changes by email and platform notification. Continued use after the effective date of revised Terms constitutes acceptance.
The Collectibles Exchange Inc.
10-6175 Highway 7, Vaughan, Ontario, L4H 0P6, Canada
legal@thecollectiblesexchange.com